What Are My Payment Options?
We accept the following payment methods:
- Credit Cards: Visa, MasterCard, and American Express for both phone and online reservations.
- Corporate Accounts: Charge the fare to an existing corporate account.
- In-Person Payments: Visit our office to prepay for any services using credit card or cash.
Am I Allowed to Smoke in the Car?
No, smoking is prohibited in ALHILALI vehicles out of respect for other passengers. Exceptions may only be made if agreed upon in advance.
Do You Offer Customised Services?
Yes, we provide customised services to meet your specific needs. However, additional notice is required to accommodate custom itineraries or special requests.
How Quickly Can I Reserve a Service?
- Guaranteed Confirmation: With a minimum of 24 hours’ notice.
- Short-Notice Requests: We can accommodate most transfer reservations with as little as 3 hours’ notice, subject to availability.
Do You Provide Child Safety Seats in Your Vehicles?
No, we do not provide child safety seats. However, all vehicles are equipped with proper seat belts, and you are welcome to bring your own child safety seat.
Will the Driver Help Me with My Luggage?
Yes, our chauffeurs are always happy to assist with loading and unloading your luggage or any other items to ensure a smooth and convenient experience.
How Much Time Do I Have to Meet the Chauffeur on My Airport Transfer Reservation?
ALHILALI offers 45 minutes of free waiting time for Airport Arrival Transfers to allow you to deplane and collect your luggage.
- If you fail to meet or contact your chauffeur within 45 minutes of your plane landing, the reservation will be considered a ‘no-show’, and the full fare will be charged.
How Long in Advance Should I Place My Reservation?
We recommend booking as soon as your travel dates and times are confirmed to secure availability. This is especially important during major trade shows or peak travel periods
For more information or to make a reservation, please contact ALHILALI today.
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